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Business eMail Writing

For professionals & Business writing

Business eMail Writing

Margie Davis No Comment

It might be obvious, but only write emails when there is a clear purpose. There’s no need to say needless things when the average person using email for business sends and receives 122 emails a day, according to a study completed by the Radicati Group.

Opening Sentences

“This report explains our plan for launching the new product line.”

“This recommendation offers a solution to the problem of delayed responses to customer inquiries.”

“During a recent claims adjusting process, we discovered some concerns with your property that must be addressed.”

“I am pleased to inform you that we have the results of the customer satisfaction survey.”

One thing per eMail

Treat your email differently from a meeting. During a meeting you might want to address several different topics, and the more topics you resolved the more successful the meeting is. The opposite is true for emails; the less you say the better. Stick to your opening sentence that would address the purpose.

“I am writing to…..”

Basic Structure

1. Greeting: Dear sirs, Hello, To whom it may concern, etc.

2. Compliment or pleasantry: I found your report insightful, I enjoyed your presentation, It was a pleasure to meet you at the [event], etc.

3. Reason for your email : I’m writing because I would like to review your report/presentation more closely, I would like to discuss supplying your company with [product], etc.

4. Call to action: Could you send me the report/presentation by Thursday? Are you available on [date and time] for a meeting?

5. Closing message: Thanks in advance, Sincerely, Regards, etc.

6. Signature: Name, job title, link to website.

 

Sources: Business Writing, tuts

 

 

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